Thintanks Ltd, situated at 12 Warren Avenue, Three Kings, Auckland 1042 (Ph: 0210 231 0369) warrants that new products sold by it will be free from defects in materials and workmanship, on a 10 year pro-rata basis for the warranty periods stated below. Thintanks will assess all written claims and repair or replace the product at its own discretion, on the basis set out in these warranty terms and conditions.

To submit a warranty claim, please contact ThinTanks on or send an email to sales@thintanks.co.nz. ThinTanks will provide the purchaser with a Warranty Claim Form for completion. If requested, the purchaser must provide photographs to support any warranty claim.

The completed Warranty Claim Form, proof of purchase and any photographic evidence requested by ThinTanks and its manufacturer must be returned to ThinTanks, at the purchaser’s cost and in the manner directed by ThinTanks.

Incorrect installation, handling and usage of ThinTanks products other than in accordance with the instructions provided by ThinTanks at the time of purchase will prevent a purchaser from making any claim under this warranty.

ThinTanks may require the removal of the contents of any tank to allow inspection and/or repair or replacement. The cost of the removal and storage of contents (if necessary) will be borne by the purchaser

ThinTanks will be responsible for any transportation costs that apply to any replacement or repaired tank that is returned to the purchaser. The purchaser is responsible for all other costs arising out of a warranty claim, including transport costs to ThinTanks or its nominee, installation, handling and storage of tank contents and the disposal of any replaced tank (if applicable).

If requested by ThinTanks, products installed in remote and/or inaccessible locations may need to be returned to a ThinTanks agent’s premises or other location as required by ThinTanks at the purchaser’s expense to enable inspection and/or repair.

To the extent permitted by law, ThinTanks liability is limited to these warranty terms and conditions, in particular the pro-rata cost of repair and/or replacement of the product, at ThinTanks option.

Pro-rata’ means that ThinTanks obligations reduce in line with the time remaining under the warranty. For example if a warranty claim is made 5 years into a 10 year pro-rata warranty, ThinTanks obligation under these terms and conditions is limited to a total of half the cost of repair or replacement of the product, and the purchaser must pay for any additional amounts necessary to repair/replace the product in respect of which the claim is made. Other than the costs payable by the purchaser set out in paragraphs 4, 5 and 6, any expense for a warranty claim made within the first 12 months of purchase will be borne by ThinTanks

This warranty is in addition to any non-excludable legal rights or remedies conferred on the purchaser under any laws which apply to the goods sold by ThinTanks.

ThinTanks advises purchasers as follows:

Our goods come with guarantees that can not be excluded under the New Zealand Consumer Guarantees Act, where applicable by law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.